The firm thinks so...

The firm thinks so, as it’s implemented far-reaching plans to cut car repair times and boost customer service.

Under the old system, franchises had to dedicate a specific area of their workshop to stocking parts. This often led to lengthy delays for routine items, as not all sites kept adequate supplies. But new regulations enforce mandatory stock levels for basic parts across the network.

The brand also recognised it was taking around a month to deal with complaints. This unacceptable situation has led to the setting up of a new customer service dep?artment, which pledges to answer grievances within 48 hours. An audit in April will judge if the new schemes are working.

Meanwhile, Alfa residuals are also on the up. Price experts at Glass’s Guide say the Brera will retain 59 per cent of its list price after three years – better than many rivals.